PRIVACY POLICY

YZM Distributors (Pty) Ltd
www.yzmgroup.co.za

Last updated: January 2026

1. Introduction

This Privacy Policy explains how YZM Distributors (Pty) Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make purchases through www.yzmgroup.co.za (“the Site”).

We are committed to safeguarding your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa.

By accessing or using the Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

  • Name and surname
  • Email address
  • Phone number
  • Billing and delivery address
  • Account login details
  • Order details
  • Payment information (processed securely through third-party gateways — we do not store card numbers)
  • Messages submitted through our contact forms or email

2.2 Information Collected Automatically

When you use our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and time spent
  • Cookies and tracking data
  • Referring website links

2.3 Information from Third Parties

We may receive information from:

  • Payment providers
  • Courier/Shipping partners
  • Analytics services
  • Social media login integrations

3. How We Use Your Information

Your personal information is used to:

  • Process and fulfil orders
  • Deliver products and provide customer support
  • Verify payments and prevent fraud
  • Communicate order updates or important notices
  • Manage your account
  • Improve website performance and user experience
  • Send marketing communications (only with your consent)
  • Comply with legal and regulatory requirements

4. Legal Basis for Processing (POPIA)

We process personal information under the following lawful grounds:

  • Your consent
  • Performance of a contract (processing your order)
  • Legal obligations (tax, accounting, fraud prevention)
  • Legitimate interest (website security, business improvement)

5. How We Store & Protect Your Information

We take all reasonable technical and organisational measures to secure your personal information, including:

  • SSL encrypted connections
  • Secure payment gateways
  • Restricted access to personal data
  • Regular security updates and monitoring

However, no system is 100% secure. By using our Site, you acknowledge this risk.

6. Sharing of Personal Information

We do not sell your personal information.
We may share your information with:

6.1 Service Providers

  • Courier companies (for delivery)
  • Payment processors (for transactions)
  • IT and hosting service providers
  • Marketing platforms (only with consent)

6.2 Legal Compliance

We may disclose information if required by:

  • Law
  • Court orders
  • Government authorities
  • To protect our rights, customers, or public safety

7. Cookies & Tracking Technologies

Our Site uses cookies to enhance your browsing experience.

Cookies help us with:

  • Remembering items in your cart
  • Saving login preferences
  • Analytics and performance tracking
  • Personalised content and advertising

You may disable cookies in your browser settings, though some Site functions may not work properly.

A full Cookie Policy can be provided separately upon request.

8. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of data (where legally permitted)
  • Withdraw consent for marketing
  • Object to certain types of processing
  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator Contact:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes listed in this Policy
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce agreements

10. Marketing Communication

If you subscribe to our mailing list or create an account, we may send you:

  • Product updates
  • Promotions or discounts
  • Announcements

You may opt out at any time by clicking “unsubscribe” or contacting us directly.

11. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information of a minor has been collected, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The latest version will always be displayed on the Site.

Continued use of the Site after changes means you accept the updated terms.